Frequently Asked Questions

Welcome to the Alchemy Hair Lab FAQ. Here you'll find answers about our hair, ordering, care, shipping, and store policies.

What is the difference between Raw Hair and Virgin Hair?

Raw Hair is our highest-quality, premium hair option. It is minimally processed and is selected for customers who want a more natural, luxurious look with exceptional durability. Our Raw Hair is available in Indian Wavy and Vietnamese Straight textures. With proper care, Raw Hair can last approximately 4–5 years. Because it is a premium investment, gentle handling, moisturizing products, minimal excessive heat, and proper washing, conditioning, and storage are important for maintaining its quality.

Virgin Hair is a high-quality 100% human hair option that provides a soft, silky, versatile look at a more accessible price point. Our Virgin Hair is available in Straight / Body Wave and Deep Wave / Loose Wave. With proper care, Virgin Hair can last approximately 2–3 years. Regular conditioning, gentle detangling, heat protection, and proper nighttime care will help maintain its appearance and longevity.

Both collections can be styled, bleached, dyed, and reused with proper care. Raw Hair generally offers greater longevity and a more premium, natural hair experience, while Virgin Hair is an excellent choice for customers who want beautiful, versatile human hair with long-term reuse.

How many bundles do I need?

Our bundles are thick from the wefts down to the ends, so 3 bundles are sufficient for most full installs. If you prefer an extra-full or more voluminous look, we recommend 4 bundles. Your final amount may also depend on your desired style and fullness.

Do You Have Lengths Over 30"?

Yes. Lengths over 30 inches may be available by special inquiry. Please contact Alchemy Hair Lab for current availability and pricing for extra-long lengths.

Can the hair be bleached or dyed?

Yes. Alchemy Hair Lab hair can be bleached and dyed, giving you the flexibility to customize your bundles to your desired look. Because bleaching and coloring are chemical processes, they can affect the condition and longevity of human hair. We recommend professional coloring and performing a strand test before processing the entire bundle.

How long does the hair last?

Hair longevity depends on the type of hair purchased and how it is maintained. With proper care, our Virgin Hair can last approximately 2–3 years, while our Raw Hair can last approximately 4–5 years.

These timeframes are estimates, not guarantees. We do not guarantee a specific lifespan because longevity depends on each customer's installation, maintenance routine, products, heat use, chemical processing, and individual styling habits.

Should I wash my bundles before installation?

Yes. Before washing, inspect your bundles to confirm that you received the correct product, texture, lengths, and that there are no visible concerns. After completing your initial inspection, gently shampoo and condition your bundles before the first installation and allow them to dry completely. Please see our Alchemy Hair Care Formula for full care instructions and recommended products.

What is your processing time?

Orders require 1–3 business days for processing before shipment. Business days do not include weekends or holidays.

How long is standard shipping?

Standard shipping is estimated at 5–7 business days after processing. Shipping time begins once your package has been accepted by the carrier.

Do you offer express shipping?

Yes. Express shipping is estimated at 1–4 business days after processing. Express shipping speeds up transit time but does not eliminate the 1–3 business day processing period.

Can I cancel my order?

Orders may only be cancelled before they have shipped. Once an order has shipped, it is no longer eligible for cancellation.

Do you accept returns or exchanges?

ALL PURCHASES ARE FINAL. Due to the nature of our products, Alchemy Hair Lab does not accept returns or exchanges. Please inspect your bundles upon arrival and confirm that you received the correct product, texture, lengths, and that there are no visible concerns before washing, installing, cutting, coloring, bleaching, or otherwise altering the hair. After completing your initial inspection, follow our care instructions and wash your bundles before installation.

What if I have an issue with my order?

Please contact Alchemy Hair Lab as soon as possible with your order number, a description of the issue, and clear photos or videos when applicable. Concerns are reviewed on a case-by-case basis.

What if the hair has already been installed or altered?

Once hair has been installed or altered, it is not eligible for a monetary refund. If Alchemy Hair Lab determines that a resolution is appropriate, store credit may be issued at our discretion.

Can I change my shipping address?

Yes. Shipping addresses can be changed before your order has shipped. Please contact Alchemy Hair Lab as soon as possible with the correct address. Once the order has shipped, the shipping address cannot be changed by Alchemy Hair Lab.